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By "debilitating" we mean a problem that prevents SpamX
from trapping spam - Not just one spam but all or most of them.
This must be a bona fidé bug in the software itself, not just a
failure to enter your email account, etc. correctly, one which we do not already
know about and is, of course, at our sole determination.
The overwhelming majority of these problems are due to peculiar ISP mailserver
configurations that have not been accounted for as we cannot read the
minds of every mailserver admin at every ISP on the planet. We have
tried to account for as many as possible but it is inevitable that some have
"slipped through the cracks". As it is physically impossible for us to
get a mail account at every ISP in existence to test for these
peculiarities, we need your help!
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Be the first from your ISP to report it at:
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If you discover this type of problem, open the Config
application in SpamX and activate Logging.
Run a mail check with
SpamX [in Manual Mode].
NOTE: This
MUST be a check where there is mail on your mailserver or the log file
will not contain the information we need. You can always send two
emails from yourself to yourself to make sure there is mail
waiting on the server.
Once this has been
successfully completed turn Logging back off again.
Locate the Logging file(s) in the SpamX folder.
The Logging file name(s) will be
of the form: TCOut#.spx where the '#' is a number [can be '0'
(zero)]. If you have defined more than one email account for SpamX to
check there will be a Logging file for each one i.e. TCOut0.spx,
TCOut1.spx and so forth.
Send us an email with a description of the problem and include the
Logging file(s) as an attachment (or attachments).
NOTE: DO NOT
Copy & Paste the contents of the Logging file(s) into the
inline mail body - They MUST be attachments!
In the problem description be sure to include the version of SpamX you
are running [found in "About..." in the File Menu in Config], the
Operating System and OS Version you are running, the name of your ISP
[i.e. "example.com"] and a listing of the settings from the Config
Window.
If you know what a TCP Traffic 'Sniffer' is, happen to have one and can
include a copy of the TCP traffic while the SpamX mail check was running
the chances of us finding the cause of the problem will be significantly
improved.
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| What we'll do.
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Correct the problem, send you an update and a free
complimentary registration.
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